Terms of Service

1. Service Description

ClickerVolt provides a link tracking and analytics platform that enables users to create, manage, and track marketing campaigns. Our services include:

• Custom link creation and management with personalized subdomains
• Click tracking and analytics powered by real-time data processing
• Conversion tracking and attribution
• A/B testing and link rotation capabilities
• Affiliate program management and commission tracking
• Custom domain integration
• AI-powered content moderation
• Ad platform integrations (Google Ads, Meta/Facebook, TikTok, Microsoft Advertising)

2. User Accounts

When you create an account with ClickerVolt:

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account credentials
• You receive a unique subdomain in the format: username.clickervolt.com
• Your username must be 3-16 characters, lowercase letters and numbers only
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access

3. Payment and Billing

Credit System

ClickerVolt operates on a credit-based system with three types of credits:

• Free Credits: 500 credits granted per billing cycle, expire at the end of each cycle
• Paid Credits: Purchased through Stripe, expire 12 months after purchase
• Affiliate Credits: Earned through our referral program, expire 12 months after issuance

Payment Processing

• All payments are processed securely through Stripe
• We accept major credit and debit cards
• Minimum payment amount is $10.00
• You can enable auto-reload to automatically purchase credits when your balance falls below a threshold
• Your payment information is securely stored by Stripe and not directly by ClickerVolt

Billing Cycles

Billing cycles are monthly. Free credits reset at the beginning of each billing cycle. Paid and affiliate credits do not reset but expire according to their expiration dates.

4. Refunds and Cancellations

• Credits that have been consumed (used for tracking) are non-refundable
• Unused paid credits may be eligible for refund within 30 days of purchase, subject to review
• Refund requests must be submitted to support@clickervolt.com
• Free credits and affiliate credits are not eligible for refunds
• You may cancel your account at any time; unused credits will be forfeited
• Custom domain subscriptions follow the same refund policy as credit purchases

5. Service Level Agreement (SLA)

Coverage

This SLA covers the availability of our redirect link infrastructure — the core service that redirects visitors from your tracking links to your destination URLs. This ensures your traffic is never lost due to service unavailability.

Uptime Commitment

• We commit to 100% monthly uptime for redirect link functionality
• Uptime is measured as the percentage of time our redirect endpoints respond successfully
• Our infrastructure is powered by Cloudflare's global edge network with 300+ data centers

Service Credit Compensation

If we fail to meet the 100% uptime guarantee, you are entitled to service credits calculated as follows:

• Credit Amount: 10× the value of credits you would have consumed during the downtime period
• Calculation: Based on your average credit consumption per minute over the previous 30 days
• Maximum Credit: Up to 100% of your monthly credit purchases for that billing period
• Credit Form: Service credits will be added to your account, not issued as cash refunds

How to Claim

1. Submit a claim to support@clickervolt.com within 7 days of the incident
2. Include the date, time, and duration of the observed downtime
3. We will verify the outage against our monitoring systems
4. Approved credits will be applied within 5 business days

Exclusions

This SLA does not cover:

• Scheduled maintenance windows (announced at least 24 hours in advance)
• Issues caused by your custom domains, DNS configuration, or SSL certificates
• Force majeure events (natural disasters, wars, government actions)
• Issues with third-party services (ad platforms, destination URLs, your servers)
• Dashboard and analytics availability (covered separately from redirect uptime)
• Direct link tracking via JavaScript (which does not rely on our redirect infrastructure)

Direct Link Tracking

Note: If you use our direct link tracking method with JavaScript, your visitors are never at risk of being "lost" due to ClickerVolt downtime. Direct links send visitors directly to your destination while tracking occurs asynchronously. This method provides inherent 100% availability for your traffic flow.

6. User Responsibilities

As a user of ClickerVolt, you agree to:

• Use the service only for lawful purposes
• Comply with all applicable laws and regulations
• Not use the service to track or promote prohibited content (see Content Moderation Policy below)
• Not attempt to bypass, circumvent, or manipulate our content moderation system
• Not interfere with or disrupt the service or servers
• Not attempt to gain unauthorized access to any systems or data
• Not use the service to transmit malware, spam, or malicious code
• Maintain accurate billing and contact information

7. Ad Platform Integrations

ClickerVolt offers integrations with third-party advertising platforms to help you track conversions and optimize your campaigns. By connecting your ad platform accounts, you agree to the following terms:

Authorization and Consent

• When you connect an ad platform account via OAuth, you authorize ClickerVolt to access and use your account data as described
• You grant ClickerVolt permission to transmit conversion events, including transaction data and user identifiers, to your connected ad accounts
• You represent that you have the authority to connect the ad accounts and consent to data transmission on behalf of your business
• You can revoke access at any time by disconnecting your ad platform accounts in Settings

Data Transmission

When you use ad platform integrations, we may transmit the following data:

• Conversion events: Event names, conversion values, and timestamps
• Click identifiers: Platform-specific click IDs (gclid, fbclid, ttclid, msclkid)
• Hashed user data: SHA-256 hashed email addresses, phone numbers, and other identifiers for matching purposes
• Contextual data: IP addresses, user agents, and page URLs as required by platform APIs

Platform Policies

You agree to comply with the terms and policies of each connected platform:

• Google Ads API Terms of Service
• Meta Platform Terms and Advertising Policies
• TikTok Business API Terms
• Microsoft Advertising Agreement

Your Responsibilities

• Ensure you have proper consent from end users before collecting and transmitting their data to ad platforms
• Comply with all applicable data protection laws (GDPR, CCPA, etc.) when using conversion tracking
• Not use integrations to transmit data that violates platform advertising policies
• Maintain accurate mapping between your events and platform conversion actions

Limitations

• ClickerVolt is not responsible for how ad platforms use the data transmitted through their APIs
• We do not guarantee the accuracy of conversion attribution by third-party platforms
• Platform API availability and functionality are subject to change by the platform providers
• If a platform revokes our API access due to your actions, your account may be suspended

8. Content Moderation Policy

ClickerVolt maintains strict content standards to ensure a safe and compliant platform. All target URLs are automatically reviewed to ensure they comply with our content policies.

We use AI-powered moderation to analyze landing pages and destination URLs to ensure they do not promote or facilitate prohibited activities or content.

9. Prohibited Content Categories

The following types of content are strictly prohibited on our platform:

10. How Moderation Works

11. Appeal Process

How to Appeal:

1. When your target is blocked, you'll see an "Appeal Decision" button
2. Click the button to submit your appeal
3. Your target will be marked as "In Review" status
4. Our team will manually review your content within 24-48 hours
5. You'll receive an email notification with the decision

If Your Appeal is Approved:

• Your target will be set to "Paused" status
• You'll receive an email with instructions
• You must manually change the status to "Active"
• This extra step ensures you're aware of the status change

If Your Appeal is Rejected:

• Your target will remain blocked
• The content was determined to violate our Terms of Service
• You may need to modify your landing page to comply with our standards

12. Intellectual Property

ClickerVolt's Rights: All rights, title, and interest in and to the ClickerVolt platform, including all intellectual property rights, are and will remain the exclusive property of ClickerVolt.

Your Content: You retain all rights to the content you create and track through ClickerVolt. By using our service, you grant us a limited license to store, process, and display your content solely for the purpose of providing our services.

Trademarks: The ClickerVolt name, logo, and related marks are trademarks of ClickerVolt. You may not use these marks without our prior written permission.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• ClickerVolt is provided "as is" without warranties of any kind
• We do not guarantee uninterrupted, error-free, or secure service
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not responsible for any loss of data, revenue, profits, or business opportunities
• We are not liable for the accuracy of tracking data or analytics

14. Indemnification

You agree to indemnify, defend, and hold harmless ClickerVolt, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the ClickerVolt service
• Your violation of these Terms of Service
• Your violation of any law or rights of a third party
• Content you track or promote through our platform
• Any claims that your content infringes upon third-party rights

15. Termination

By You: You may terminate your account at any time through your account settings or by contacting support. Upon termination, you will lose access to all unused credits.

By Us: We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You attempt to bypass our content moderation system
• You engage in fraudulent or illegal activities
• Your account remains inactive for an extended period
• We are required to do so by law

Upon termination by us for cause, you will not be entitled to a refund of any unused credits.

16. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes via email or through the platform. Your continued use of ClickerVolt after such modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

17. Governing Law and Disputes

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of ClickerVolt shall be resolved through binding arbitration in Wyoming, except that either party may seek injunctive relief in court for violations of intellectual property rights or confidentiality obligations.

18. Contact Information

If you have questions about these Terms of Service or need clarification about any provisions, please contact us: